Preview Webinars

View short previews or our live and on-demand webinars to get a better feel for the kind of content we provide.

Dealing with Difficult People

July 24, 2013

This 10 minute segment gives you a glimpse into some of the factors that create hostility in patient-provider interactions. Growing healthcare demands nationally exacerbate the challenges in excellent communication among providers and between providers and patients which can lead to difficult moments for providers and patients alike. Prepare yourself and your teams to prevent and mitigate challenging interactions, and gain several tools to use when facing these difficult interpersonal communications.

Legal Issues Facing Health Care Workers on a Daily Basis

April 5, 2013

Registered nurses have more professional accountability than at any other time in the history of nursing. As a result, nurses must realize they owe a higher duty of care to their patients and are more vulnerable to claims for professional negligence and possible malpractice than ever before. This 10 minute segment will identify some of the most common allegations brought against health care providers and how nurses can decrease their exposure to such allegations by applying some legally proven strategies.

Familial Roles and Tasks at End of Life

August 23, 2012

As health care professionals, our role with families caring for loved ones at end of life is to teach and support the family as they redefine their roles and relationships. Depending on what disease process the dying person faces, the family members of the dying person may have to function in many different roles. Watch this 10-minute webinar to learn about different roles and how to maximize the end-of-life experience for the dying person through his or her family.