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Sponsored by Lorman Education
Only registered attendee will receive continuing education credit.
Product ID: 401026
 
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Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation

Live Webinar
October 3, 2017
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$99Register Now
Can't Attend?   Audio & Reference Manual$99Add to Cart

Understand the risks associated with telephone triage and learn strategies to improve patient care and provide quality advice to patients.

The telephone, once used merely as an appointment scheduling device, has become an integral part of provider-patient interactions. Research indicates that up to 30 percent of all primary health care is handled over the telephone. However, without proper training and accountability, telephone triage can result in improper diagnosis and management as well as legal liability. This information will address the issues of digital and internet messaging in medical practices as well. This raises concerns about the potential for complicating triage communications beyond telephone use and may signal entry into troublesome legal areas. Receive a brief overview the concept of malpractice as well as important considerations when providing telephone advice. A case study approach will be used to help providers craft telephone triage systems that improve patient care and decrease the likelihood of being sued.

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Live Webinar$99Register Now
Can't Attend?   Audio & Reference Manual$99Add to Cart